ProTop Customer Feedback

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Brian HayesProTop customer

Work done was decent, but they left a big pile of leftover mortar dust on my lawn which killed a patch of grass. Called to report it and didn't get much of an apology.

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Jennifer LopezProTop customer

Honest contractors are hard to find. ProTop inspected our damp basement, pointed out a simple gutter issue causing the water, and didn't try to upsell us on thousands in interior drainage. That level of integrity is rare. Will hire them for all future masonry work!

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Anthony HigginsProTop customer

Redid our rear patio with bluestone pavers. Transformed our entire outdoor living space. Fantastic craftsmanship!

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Amanda ZimmermanProTop customer

The exterior membrane waterproofing fixed our leak, but the crew left heavy machinery tracks in our side yard. Wish they had laid down plywood over the grass.

ProTop repaired crumbling brickwork on our commercial building facade. Professional crew, strict adherence to safety protocols, and finished ahead of schedule.

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Stephanie WuProTop customer

I had three different companies quote my wet basement. ProTop was the only one that clearly explained *why* water was entering and offered a comprehensive interior and exterior plan. Worth every penny.

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Gerald BrooksProTop customer

Outstanding retaining wall build. Solid engineering and beautiful stonework.

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Cynthia ThornProTop customer

Still waiting for a response to an email sent two weeks ago regarding an estimate for chimney rebuilding. Poor customer service upfront.

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Jason RiveraProTop customer

Fixed a leaking foundation crack behind our finished basement drywall. Minimal cutting required and 100% dry after heavy spring rain.

Good work on our paver walkway. The edge restraint looks solid. A little price night compared to others, but quality seems high.

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Thomas SterlingProTop customer

ProTop repointed our entire side brick wall. The crew was punctual every day at 7:30 AM and cleaned up impeccably.

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Nicole BellProTop customer

installed dual battery backup sump pumps in our basement. Clean installation, neat wiring, and gave us total peace of mind.

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Gregory PeckProTop customer

The basement waterproofing works fine, but the workers left dust all over our laundry room machines despite promising to seal off the area with plastic sheet drapery.

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Megan FosterProTop customer

Five stars! Frank and his team installed crawl space vapor barrier and dehumidifier system. Smells clean and fresh down there now.

Replaced broken basement window wells and installed drainage lines. Great job, fair price.

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Hannah AbbottProTop customer

High quality stone veneers added to our home entryway. Looks custom and high-end. Communication during ordering materials was slightly slow.

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Daniel KimProTop customer

Excellent craftsmanship repairing an old bowing cinder block wall in our cellar. They braced it, waterproofed outside, and backfilled properly.

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Victoria EdwardsProTop customer

ProTop has handled multiple projects for our property management company. Always dependable, transparent pricing, top quality masonry.

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Sean MacIntyreProTop customer

Waterproofing membrane installed last spring failed during torrential rain yesterday. Called emergency line and no response for 6 hours.

Fixed exterior stucco cracking and waterproofed foundation perimeter. Friendly team, honest work.

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Timothy SnyderProTop customer

ProTop built a custom outdoor fireplace and stone patio. Absolutely breathtaking work! The center of all our summer entertaining.

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Karen CarpenterProTop customer

Good experience overall. The basement trenching process was loud and messy as expected, but the finished French drain works flawlessly.

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Jeffrey HayesProTop customer

Repaired a severe step-crack in our foundation block wall. Professional engineering assessment and execution.

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Olivia MartinezProTop customer

Sump pump failed during heavy rain; ProTop came out same day for emergency replacement. Saved our basement carpet!

Workmanship is great, but estimate was about 15% higher than final invoice due to unexpected rock excavation. Wish that possibility was highlighted earlier.

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Danielle ColeProTop customer

Repointed our historic brick brownstone facade. Immaculate attention to historical detail!

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Eric SchmidtProTop customer

Installed interior drainage system in a 100-year-old home. Extremely knowledgeable team.

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Amber PhillipsProTop customer

Patio pavers look nice, but settled unevenly in one corner after 4 months. Called for warranty work, waiting on schedule date.

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Ronald ColemanProTop customer

Prompt, professional, and price matched another local waterproofing estimate. 10/10 service.

ProTop repaired our leaning garden retaining wall. Looks sturdy and beautiful now!

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Scott EllisonProTop customer

Very solid foundation waterproofing work. Crew was respectful of property.

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Pamela KnightProTop customer

Great experience from the initial consultation with Frank to final job walk-through with crew lead.

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Dennis LarsonProTop customer

Crew showed up 3 hours late on day one without calling first. Unacceptable communication.

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Rebecca WrightProTop customer

Sealed crawl space with heavy duty membrane. No more damp smells or mold concerns!

Excellent brick mortar repair on our garage wall. Looks as good as new.

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Kelly SimmonsProTop customer

French drain installation went smoothly. Workers left workspace tidy.

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Patrick MahoneyProTop customer

Rebuilt front brick steps after winter salt damage. High quality workmanship and sturdy construction.

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Samantha ReedProTop customer

ProTop fixed water intrusion issues in our commercial warehouse basement. Very pleased!

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Gary UnderwoodProTop customer

Waterproofing system works, but took a day longer than projected timeframe.

Wonderful team! Re-faced our chimney with natural ledger stone. Beautiful result.

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Bradley CooperProTop customer

Epoxy foundation crack injections done cleanly and effectively.

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Teresa HowardProTop customer

Foundation patch looks sloppy from outside yard. Functional but not aesthetically pleasing.

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Justin LongProTop customer

Basement perimeter drain & sump pit install. Works like a charm during severe storms.

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Katherine VanceProTop customer

Honest pricing, hardworking crew, stellar clean-up. Best masonry company in town!

ProTop installed a exterior membrane on our foundation wall. Digging damaged a bush, but work quality is undeniable.

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Evelyn CrossProTop customer

Repaired our sagging fieldstone foundation wall. Incredible expertise!

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Carl JenkinsProTop customer

Prompt emergency repair after block wall cracked under hydro-static pressure.

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Melissa TateProTop customer

Sales rep was aggressive and pushy. Wanted me to sign contract on spot.

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Vincent RuizProTop customer

Bluestone patio and fire pit built on time and on budget.

Sealed crawlspace completely. Basement moisture levels dropped from 85% to 45%!

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Raymond ShawProTop customer

Solid concrete lintel replacement over basement windows. Professional crew.

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Julia RobertsProTop customer

Repointed brick veneer wall around pool patio. Flawless work.

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Harold FinchProTop customer

Good masonry work, but miscommunication about project start dates created scheduling conflicts with our family.

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Brenda LawsonProTop customer

Waterproofing membrane and wall panels installed cleanly. 10-year warranty gives peace of mind.

Highly skilled masons. Rebuilt historic flagstone walkways carefully.

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Diana PrinceProTop customer

Sump pump installation was fine, but cleanup in driveway could have been better.

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Albert RossProTop customer

Fixed severe basement water intrusion issues. Thorough diagnostic process.

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Gloria SwansonProTop customer

Outstanding customer service and craftsmanship on retaining wall project.

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Bruce WayneProTop customer

Quoted $8k, final bill showed extra $1,500 charges not clearly agreed upon beforehand.

Seamless basement waterproofing installation. Honest estimates and polite crew.

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Philip SeymourProTop customer

Chimney tuckpointing looks strong and sturdy. Good clean up afterwards.

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Cheryl ColeProTop customer

ProTop transformed our damp, dark cellar into a bright, bone-dry space.

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Russell CroweProTop customer

Expert repair of cracked poured-concrete foundation wall. Highly recommended.

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Virginia WoolfProTop customer

Sump pump works, but battery backup alarm went off falsely twice in middle of night due to loose wire.

Outstanding stone exterior wall repairs. Great attention to mortar color matching.

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Joyce ByersProTop customer

Efficient crew, good communication, fair price for interior waterproofing trenching.

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Roy HarperProTop customer

Rebuilt retaining wall after heavy rain collapse. Strong reinforced structure now.

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Marilyn MonroeProTop customer

Professional from initial phone call to project completion. Highly trustworthy.

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Frank CastleProTop customer

Crew left coffee cups and trash on patio area at end of work day. Unprofessional.

Waterproofing exterior perimeter of historic house done with utmost care.

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Arthur DentProTop customer

Masonry repairs on concrete steps look solid. Completed on schedule.

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Grace HopperProTop customer

Very clean basement waterproofing job. Membrane looks neat and tight against walls.

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Leonard McCoyProTop customer

Installed double sump pump system. Great peace of mind during heavy rains!

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Penny HofstadterProTop customer

Delayed start date twice due to scheduling overbooks. Work quality turned out okay.

Great foundation tie-back installation to fix structural bowing wall. Very competent!

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Amy FarrahProTop customer

Good masonry restoration work on garage brick exterior.

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Bernadette RostenkowskiProTop customer

ProTop crew was punctual, polite, and thorough. Sealed crawlspace perfectly.

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Raj KoothrappaliProTop customer

Excellent customer service. Explained full basement French drain process clearly.

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Sheldon CooperProTop customer

The symmetry of the new brick steps deviates by 0.5 inches from original design. Disappointing precision.

Affordable pricing for minor basement crack injections. Quick and clean work!

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Leslie WinkleProTop customer

Retaining wall looks very sturdy. Took an extra half day to clean up gravel.

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Barry KripkeProTop customer

Fixed wet basement problems fast. Crew chief was very knowledgeable.

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Wil WheatonProTop customer

Top tier waterproofing company. Honest, reliable, and efficient.

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Emily SweeneyProTop customer

Exterior drain tile installed fine, but left dirt piles uneven near garden bed.

ProTop repaired our brick patio after winter settling. Looks brand new!

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Phil DunphyProTop customer

Great experience! Fast response to emergency leak request. Friendly workers.

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Gloria DelgadoProTop customer

Excellent stone veneer work on exterior facade! Beautiful finish!

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Jay PritchettProTop customer

Solid concrete structural repair in basement garage. Done right the first time.

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Manny DelgadoProTop customer

Hard to reach on weekends when emergency pump failed.

Gorgeous custom brick planter box built in our backyard! Amazing detail work.

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Mitchell PritchettProTop customer

High quality interior French drain system. Solved long-standing water issues.

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Alex DunphyProTop customer

Very precise engineering analysis of foundation stress cracks. Highly detailed report and repairs.

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Haley DunphyProTop customer

Super fast installation of sump pump backup system. Workers were so nice!

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Luke DunphyProTop customer

Work took longer than expected, crew left gate open and dog almost escaped.

ProTop is awesome! Fixed our basement leak completely!

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Stella PritchettProTop customer

Chimney capping and repointing finished quickly. Good craftsmanship.

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Ted MosbyProTop customer

As an architect, I appreciate fine masonry work. ProTop's tuckpointing and mortar matching on historical structures is flawless.

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Robin ScherbatskyProTop customer

Prompt emergency response during flood season. Saved finished basement space.

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Barney StinsonProTop customer

Not happy with timing delay due to material shipment hold up.

Solid foundation wall repairs! House feels sturdy and baseline humidity in basement dropped significantly.

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Lily AldrinProTop customer

Lovely stonework on side garden patio. Friendly workers cleaned up well.

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Tracy McConnellProTop customer

Waterproofing crawl space completely transformed air quality in home. Highly recommend!

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Ranjit SinghProTop customer

Driver parked heavy truck in my lawn driveway margin causing rut in grass.

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Michael ScottProTop customer

ProTop is the BEST waterproofing company in the whole world! 10 stars if I could!

Concrete wall repair was structurally adequate. Job performed within efficient time parameters.

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Jim HalpertProTop customer

Frank and crew repaired foundation cracks cleanly and quickly. Great experience.

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Pam BeeslyProTop customer

Beautiful exterior brick repointing. Really boosted home curb appeal!

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Ryan HowardProTop customer

Overpriced quote compared to cheap online DIY options. Wouldn't recommend.

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Andy BernardProTop customer

Exceptional service! Rebuilt front stone steps with utmost quality.

Work performed adequately. Workers kept noise levels acceptable.

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Stanley HudsonProTop customer

Showed up on time, did job, cleaned up, left. No hassle. Good company.

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Kevin MaloneProTop customer

Waterproofing good but took many hours and made big loud noise.

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Meredith PalmerProTop customer

Fixed basement wall leak super fast. Friendly guys.

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Oscar MartinezProTop customer

Very detailed itemized quote provided before work began. Execution was clean and flawless.

Nice team, rebuilt stone retaining wall in backyard. Looks very sturdy.

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Toby FlendersonProTop customer

Quiet, efficient crew repaired foundation seam leak. Satisfied with results.

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Creed BrattonProTop customer

They dug up mud in backyard. Didn't find any gold.

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Kelly KapoorProTop customer

OMG loved the stone patio they built for us! It looks SO pretty!

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Erin HannonProTop customer

Super helpful team. Explained how the sump pump alarm system works clearly.

Structural assessment was precise and execution of carbon fiber wall straps was flawless.

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Jan LevinsonProTop customer

Communication could be improved regarding precise arrival times of sub-contractors.

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David WallaceProTop customer

ProTop handled structural masonry repair for our commercial facility. Top notch professionalism.

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Karen FilippelliProTop customer

Exterior waterproofing drainage system completed on budget. Good experience.

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Holly FlaxProTop customer

Wonderful workers! Fixed long-standing leak issue in basement crawlspace.

Showed up late due to rain. Waterproofing work took extra day.

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Clark KentProTop customer

Unbelievable structural strength in their retaining wall construction. Built to last generations!

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Lois LaneProTop customer

Thorough investigation into foundation leaks. Detailed reporting and solid fix.

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Jimmy OlsenProTop customer

Super nice crew! Took time to explain every step of foundation injection.

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Lex LuthorProTop customer

High pricing for premium waterproofing membrane option.

Excellent stone masonry restoration on old historic fireplace.

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Barry AllenProTop customer

Fast response time! Completed French drain install quicker than expected.

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Oliver QueenProTop customer

Premier masonry company in region. Unmatched quality on estate retaining walls.

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Arthur CurryProTop customer

Water still pooled near garage floor after minor storm.

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Victor StoneProTop customer

Sump pump smart monitoring integration works flawlessly. High technical skill.

Heavy masonry repair handled with surprising finesse and minimal disturbance.

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Tony StarkProTop customer

Top-tier waterproofing materials and solid engineering execution. Impressive.

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Steve RogersProTop customer

Old fashioned customer service was slightly lacking over phone, though work was decent.

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Natasha RomanoffProTop customer

Efficient, stealthy, left zero trace behind after heavy exterior trenching work.

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Clint BartonProTop customer

Spot-on masonry repointing. Matched existing mortar shade cleanly.

Heavy thunder storm washed past backfill before concrete set completely.

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Wanda MaximoffProTop customer

Transformed our wet basement into a dry, warm livable space! Magic!

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Vision ShadeProTop customer

Logical, methodical approach to diagnosing water entry points. Good execution.

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Sam WilsonProTop customer

Great guys, hard workers, fair price. Repaired concrete foundation crack smoothly.

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Bucky BarnesProTop customer

Work finished fine, but heavy tools knocked over small garden solar light.

Super affordable for my aunt's house basement leak! Worked around our tight schedule!

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Stephen StrangeProTop customer

Masterful handling of complex stone foundation restoration work.

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Scott LangProTop customer

Small hole left near corner of window well drainage casing.

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Hope van DyneProTop customer

Efficient, clean, and reliable foundation membrane installation.

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Carol DanversProTop customer

High power sump pump installation handled heavy torrential rain easily.

Superior materials and high standard of craftsmanship. First rate service.

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Matt MurdockProTop customer

Jackhammering noise during basement trenching was intense, wish warning was clearer.

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Jessica JonesProTop customer

Got the job done fast without annoying sales pitches. Basement is dry. Good.

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Luke CageProTop customer

Solid concrete wall reinforcement. Heavy duty work, built strong.

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Danny RandProTop customer

Payment processing online took two attempts to finalize contract deposit.

Direct, no-nonsense team. Did retaining wall rebuild quickly and solidly.

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Marc SpectorProTop customer

Good masonry work repairing night-time storm damage on outer stone wall.

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Reed RichardsProTop customer

Highly scientific approach to hydrostatic pressure relief under basement floor slab.

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Sue StormProTop customer

Work was hidden behind finished wall so hard to inspect, though leak stopped.

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Johnny StormProTop customer

Fast, hot service! Repointed chimney bricks in super quick time!

Heavy stone block retaining wall built right. Solid as a rock.

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Charles XavierProTop customer

Lack of clear scheduling communication during multi-week commercial project.

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Logan HowlettProTop customer

Tough crew. Fixed bowing basement wall without fuss. Good work.

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Jean GreyProTop customer

Beautiful custom flagstone patio design. Very happy with outcome.

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Scott SummersProTop customer

Precise execution of exterior vapor barrier and foundation coating.

Rain storm delayed completion by 3 days. Understandable, but annoying.

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Hank McCoyProTop customer

Methodical waterproofing analysis and effective sump installation.

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Remy LeBeauProTop customer

Good work on brick paving path. Looks slick and stylish.

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Rogue AnnaProTop customer

Found small piece of broken mortar in flower bed after crew left.

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Piotr RasputinProTop customer

Very strong concrete foundation repair. Hardworking team.

Quick work fixing chimney leak! Cleaned up roof area nicely.

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Bobby DrakeProTop customer

Kept basement dry even during winter freeze-thaw water backup!

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Jubilation LeeProTop customer

Work quality okay, but sales estimator arrived 20 mins late.

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Lucas BishopProTop customer

Prevented future basement flooding with dual pump system. Great investment.

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Cable WintersProTop customer

Heavy duty drainage trenching done right. Built to handle heavy loads.

They fixed the crack but didn't leave free snacks. 1 star.

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Neena ThurmanProTop customer

Lucky to find ProTop! They had an opening next day and fixed basement leak instantly.

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Arthur PendeltonProTop customer

Solid masonry repair work on aging stone retaining wall.

B

Brenda VanceProTop customer

Frank was polite, professional, and gave an honest quote. Excellent execution.

C

Carl RobertsonProTop customer

Sump pump discharge pipe outside looks a bit eyesore-ish, work works fine.

Complete encapsulation of crawl space. Clean, efficient, odor eliminated!

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Edward NortonProTop customer

Good foundation crack injection. Sealed off completely.

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Fiona GallagherProTop customer

Estimate took 4 days to receive via email after walk-through.

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George CostanzaProTop customer

ProTop gave me a great deal! Basement dry, saved money, can't complain!

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Elaine BenesProTop customer

Good brick repointing job on townhouse exterior wall.

What's the deal with waterproofing companies? Well, ProTop is actually great! Professional and fast.

C

Cosmo KramerProTop customer

Loud jackhammers woke me up at 8 AM! Work finished fine though.

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Newman ClarenceProTop customer

Keeps water out even during rainstorms that stop the mail! Impressive!

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Susan RossProTop customer

Solid patio stonework, crew clean up was thorough.

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Morty SeinfeldProTop customer

Cheap sump pump model offered in basic package. Had to upgrade to heavy duty.

Such wonderful young men! Fixed my basement leak so nicely.

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Leo FrankProTop customer

Good job repointing chimney brickwork.

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David PuddyProTop customer

High quality concrete repair. Solid work. High five.

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Kenny BaniaProTop customer

The estimate was good, but the schedule was pushed back 2 days.

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J. PetermanProTop customer

An extraordinary feat of masonry! Restored our stone wall to rugged perfection.

Great exterior foundation membrane work. Professional crew.

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Britney SpearsProTop customer

Basement is completely dry after spring rains! So happy with ProTop!

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Christina AguileraProTop customer

Had to call twice to confirm final inspection appointment.

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Usher RaymondProTop customer

Top quality paver installation and exterior drainage solutions.

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Beyoncé KnowlesProTop customer

Flawless masonry repointing on our stone entryway.

Good work on foundation wall, but crew took lunch break right in driveway path.

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Kanye WestProTop customer

Precision masonry design on stone retaining wall. Visionary work.

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Rihanna FentyProTop customer

Kept water completely out during heavy rainstorm. Reliable work!

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Drake GrahamProTop customer

Started from damp basement now we're dry! ProTop team delivered!

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Adele AdkinsProTop customer

Rain storm paused exterior digging for two days. Wish work was faster.

Wonderful team, clean workspace, and my basement foundation wall looks perfect!

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Bruno MarsProTop customer

Smooth concrete finishing on basement slab patch.

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Ed SheeranProTop customer

Friendly crew, affordable quote, excellent crawlspace encapsulation.

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Katy PerryProTop customer

Waterproofing work was solid, but left concrete dust on patio furniture.

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Lady GagaProTop customer

Magnificent custom stone wall repair! Highly artistic craftsmanship!

Fast installation of sump pump backup and clean interior French drain setup!